Conditions of Use

Refund Policy

We hope that your dog(s) will love our gourmet, healthy dog treats.

Please contact us with any refund request within 3 days of delivery.  We will work hard to rectify the situation to your Satisfaction. Please note that we are not responsible for any package lost or stolen in transit. A USPS tracking number will be provided for every packaged sent for you to check the status of your orders.

Please note the proper care instructions for our products is listed below and are enclosed with every order. If the Healthy Hound Bakery items are not cared for as stated on the website and the instructions enclosed with your order you may not be eligible for a refund or credit. Also, a picture may be required for request for refund for any damaged or spoiled items.

We recommend the following handling of our products:

  • Dog treats: should be refrigerated upon delivery of the product. The treats should last weeks under refrigeration. To maximize freshness, freezing is always another option, the dog treats freeze well and you can take them out as needed.
  • Dog Cakes: should be refrigerated upon delivery. However if you are not going to serve the cake for 2-3 days we recommend freezing our cakes to maximize freshness, then taking out a few hours before serving. The cakes freeze beautifully.

Privacy Policy

Healthy Hound Bakery is committed to strict privacy standards and the protection of our customer’s information. Any information Healthy Hound Bakery collects is only for processing your orders and to contact you if necessary. Healthy Hound Bakery will never give, sell or distribute any of your information to any third party for any reason.

With your permission Healthy Hound Bakery may from time to time email you with special promotions, sales, etc…

If you have any questions about our privacy policy you may contact us.